Overview

Provost, student-success, and finance leaders convened to discuss early-alert signals, coach workflows, and communication sequences that reduce stop-outs—plus how to frame retention ROI in CFO-friendly terms. The session focused on fast, measurable interventions that can be deployed within a single term.

Discussion Themes

• Signals you can act on now: attendance, LMS engagement, pace vs. plan
• Coach playbooks, escalation paths, and capacity planning
• Onboarding and first-term sequences that build momentum
• Reporting persistence, completion, and net revenue impact to leadership

Key insights

• Early, predictive signals paired with human outreach led to the strongest persistence gains.
• Simple success plans (milestones + check-ins) improved student confidence and follow-through.
• Clear, shared dashboards kept Academic Affairs and Finance aligned on outcomes and ROI.