GUIDE TO CONTENTS

REVISION POLICY

REFUND POLICY

HOW TO CLAIM YOUR REFUND

MY ACCOUNT

QUALITY ASSURANCE POLICY

100% SATISFACTION GUARANTEE

PUBLISHING AND DISTRIBUTION

DELIVERY POLICY

RECORD MAINTENANCE

CUSTOMER SUPPORT

SMS OPT-IN TERMS

These terms and conditions govern book publishing services provided by Intellect Education Group, including manuscript assessment, developmental and copy editing, proofreading, custom cover design, interior typesetting, print and eBook production, ISBN and copyright support, author branding materials, and retail distribution.

Revision Policy

Complimentary revisions are included according to the publishing package you purchase. We will revise your manuscript, book cover, interior layout, or other publishing materials at no additional charge, provided the original brief, genre, audience, and publishing direction remain the same.

A request that expands the scope of work is treated as a new assignment and may be quoted separately. This includes a new storyline, a change of genre, a substantially rewritten manuscript, a new cover direction, or an additional print or digital edition that was not part of the original package.

Cover, layout, and proof revisions are typically completed within 48 hours, unless a different schedule is stated in your package. Editorial revisions to a full-length manuscript follow the timeline confirmed with your assigned editor.

Refund Policy

Intellect Education Group offers a money-back option within 45 days of order placement, with no deductions, and reserves the right to end this offer at any time, with or without notice, depending on the circumstances. This offer applies only when a refund is requested after reviewing the first editorial sample, outline, sample chapters, cover concepts, or interior proofs delivered to you. Asking for revisions on that first delivery is treated as continuation of the project and cancels this guarantee. We rely on timely author feedback so editing, design, and production can proceed as planned.

We will not process a refund if the author remains unresponsive for 45 days. You may email us to pause the project if a personal matter requires a hold.

If you wish to drop any part of a discounted publishing package, a refund does not apply. For example, if you purchased a discounted package covering editing and book production and later want only one of those services, no refund is available for the unused portion.

You also forfeit the refund described above after requesting additional revisions (one or more manuscript, cover, or layout changes, regardless of complexity) or after failing to respond promptly to a status update from Intellect Education Group.

If one part of the order is approved or finalized, you are not eligible for a refund on the remaining package.

Rush production fees, including 24-hour editorial or design rush charges, are non-refundable.

No refund is available for publishing companies, agencies, or anyone who orders our services on behalf of another author or organization. If a cancellation request is submitted before delivery of the initial sample chapters, outline, or design concepts, you may be eligible for a refund. In the case of a duplicate charge, the full amount will be returned. If agreed publishing deliverables are not fulfilled as committed at the time of sale, or the work is not delivered according to the delivery policy, a refund may be claimed, provided proof of that commitment is available. For bundle packages (for example, editing, cover design, typesetting, ISBN setup, and distribution), a refund cannot be claimed if one service in the bundle has already been used and the author later discontinues another service.

The following terms apply to all book publishing services purchased by the author and provided by Intellect Education Group.

Funds paid are not eligible for a refund once the initial manuscript sample, outline, cover concepts, or interior proofs have been approved, or once a change has been requested, unless Intellect Education Group cancels or ends the contract for a reason other than the author’s breach or non-performance.

All refund requests will be handled as follows:

You may request a refund when the initial sample chapters, outline, cover concepts, or publishing proofs are first provided. Once you approve that work or ask for changes, the refund offer is void and the request will not be accepted.

Once the project enters the revision, editing, or design-revision phase, the refund offer is void and the request will not be accepted.

If a refund is requested before delivery of the initial sample, outline, or concepts, you may qualify for a full refund, less a 10% administration and processing fee.

If the refund request is made within 48 hours of the initial sample delivery, you are eligible for a 66% refund, less a 10% administration and processing fee.

If the refund request is made 48 to 96 hours after the initial sample delivery, you are eligible for a 33% refund, less a 10% service and processing fee.

No refund request will be accepted after 96 hours of the initial sample delivery. We still aim to deliver a book you can stand behind, so please contact us if you have concerns we can resolve through revision.

No refund request will be accepted after 7 working days of author inaction. If you wish to restart the order, a restart fee may apply based on the remaining work.

No refund request will be accepted if the author becomes unresponsive for 5 working days at any point in the project.

All refund requests must be sent to the support team. Intellect Education Group reserves the right to approve or decline any refund request on a case-by-case basis.

No refund will be accepted after the final manuscript, print-ready files, eBook files, or published files have been delivered.

For packages that include interior typesetting or print setup, no refund will be accepted once the initial layout proof has been revised or interior pages have been created with the author’s approval.

For custom publishing bundles, a refund is applied only as it would be for the unused single service. For example, if you order editing and book cover design and approve the edited manuscript, you may be eligible for a refund on the unused cover service only at the initial-concept stage.

A refund request must have a valid reason that can be measured against the original publishing brief and the author’s revision notes. If the work follows the agreed brief, a refund will not be approved. Further editorial or design revisions will still be provided until the package revision limit is met.

Both parties agree not to attack or publicly criticize each other, or any employee, associate, or partner, on public forums, blogs, or social networks during or after the contract. Both parties also agree not to post comments that harm the reputation of the other party. If this clause is breached, the breaching party may be asked to pay reasonable compensation determined by the non-breaching party.

The money-back option depends on the order being placed in good faith. If an author has commissioned the same manuscript or publishing project with more than one writing or publishing company in order to claim a refund, Intellect Education Group does not treat that as good faith and may decline the request.

All publishing projects require author input before a book can be completed and released. The author should stay available throughout the process and provide feedback so the finished book matches the brief.

Our original-work guarantee entitles you to a rewritten sample if editorial work produced by Intellect Education Group is found to be substantially similar to existing published work that we did not receive from you. Any incidental likeness to existing writing is treated as coincidence, and Intellect Education Group does not accept liability for compensation in that case. After the manuscript is finalized, copyright or ISBN registration, if included in your package, may be handled through Intellect Education Group, with applicable third-party or government fees billed separately. You retain the copyright and royalties in the finished book, as described in the publishing and distribution section below.

A change of mind is not a valid reason for a refund.

How To Claim Your Refund

To help us review and process your refund request, please meet the following requirements:

1. Share your concern and request a refund through any of the following:

• i. Phone: (512) 250-0154
• ii. Live chat
• iii. Email: publicrelations@intellectgroup.org

We will try to resolve the concern under our revision policy right away, or we will email you a refund decision from our support team.

Book publishing services: A partial refund may be available by mutual agreement, based on work already delivered and any remaining project stages. After a refund, rights in the unpublished work product return to Intellect Education Group, and you may not display, publish, or distribute any version of the manuscript, cover, interior files, or other publishing materials we supplied.

1. Because those rights transfer back to Intellect Education Group, you agree that you have no right, direct or indirect, to use any draft, sample, cover, layout, or other work product, and you hold no ownership interest in that material.

2. ISBN, copyright filing, and print production: Once the order is placed, the author has 24 hours to request a refund before the process starts and any government fee, ISBN fee, or production fee is paid to a third party. After that 24-hour period, those third-party fees are not refundable. The company may still issue a partial refund on the service portion by mutual agreement.

When we work with copyright offices, ISBN agencies, printers, or retail distributors, Intellect Education Group may share the details required to process a refunded order so unused materials are not later released as an original title.

My Account

The My Account area is the main place for project communication. It is your responsibility to check the account section for editorial queries, manuscript notes, cover and interior proofs, and production instructions. Failure to check this area may delay your project and can affect a refund review. If you are unsure how to use the account area, contact customer support at any time.

Quality Assurance Policy

For a finished book that matches your brief, our editors, designers, and production team work from the specifications you provide, including genre, audience, tone, structure, and design direction.

Manuscripts and publishing materials are prepared to professional editorial and production standards appropriate to your topic so the work is coherent, original, and aligned with the agreed publishing goals.

100% Satisfaction Guarantee

We revise the requested manuscript, cover, interior layout, or other publishing materials and continue refining them until you are satisfied, subject to the revision allowance in your package. Nothing is sent to print or digital retail until you approve the relevant proofs.

Publishing and Distribution

ISBN assignment, barcode generation, copyright filing, print setup, eBook conversion, and retail distribution support are provided only when they are included in your selected package.

You retain 100% of the copyright, creative rights, and royalties in your published book. Intellect Education Group acts as your production and publishing partner and does not take an ongoing percentage of book sales.

Retail listing, print availability, and delivery times after release are subject to the policies of third-party printers, distributors, and booksellers.

Author website hosting, author branding assets, and related email accounts are provided only if your package includes those services. If you choose not to host an author site with us, email accounts tied to that hosting will not be provided.

Delivery Policy

All manuscript samples, proofs, and publishing files are delivered to “My Account” on the date shown on the order confirmation. An email notification is also sent when files are available. Revision and refund timelines are based on the date and time the work is delivered to the author’s account area.

Standard Delivery Times

Editing, cover design, typesetting, and eBook production: Initial samples, editorial deliveries, cover concepts, and digital files are typically provided within 10 to 14 days after we receive a complete brief and manuscript materials, unless your package states a longer schedule for a full-length book. Complete editing, design, author approval, and retail release typically takes 4 to 8 weeks, depending on manuscript length, the scope of editorial work, and the speed of author feedback. Copyright or ISBN registration support, when included, is generally prepared within 10 to 14 days from the date we have the information required to file.

Rush Delivery Option

We offer a rush option for authors who need the first sample chapters, cover concepts, eBook files, or publishing documents sooner. With this service, you can receive the first delivery within 2 business days for an additional fee of $199. Contact customer support to add this service.

Review Proof Policy

Digital proofs and review copies are provided so you can check the manuscript, cover, and interior layout before final files are released or distributed. The review period for hosted proofs is 2 months from the original purchase date, unless your package states otherwise. Please complete your proof review before this period ends so production and distribution are not delayed.

Record Maintenance

We keep your final manuscript and publishing files archived after we deliver them. If you need the final files again, we can email them on request.

Customer Support

We offer 24-hour customer support for questions about your publishing project. You can contact us at any time, and we aim to reply promptly.

Correspondence Policy

You agree that Intellect Education Group is not responsible for messages sent from email addresses other than publicrelations@intellectgroup.org, or from any phone number that is not listed on our website. We accept responsibility only for correspondence sent from our domain or from the phone number published on the Intellect Education Group website: (512) 250-0154.

Money-Back Guarantee

We stand behind the publishing work we deliver. If we are unable to meet the agreed brief after working through the revision process in your package, you may request a refund under the conditions in this policy.

Original Work Guarantee

Intellect Education Group prepares manuscripts and publishing materials to match your brief. Editorial work we produce will be original to your project and aligned with the notes you approve during the process. Source material, research notes, and manuscript files you supply remain your responsibility for accuracy and rights clearance.

SMS Opt-In Terms & Conditions

By opting in to receive SMS messages from Intellect Education Group, you agree to the following terms:

Consent to Receive Text Messages

By providing your phone number and opting in, you consent to receive automated marketing, transactional, and informational text messages (for example, project updates, proof delivery notices, publishing status, and service announcements) from Intellect Education Group at the number you provided.

Frequency of Messages

Message frequency may vary based on your publishing project activity, production updates, and occasional offers.

Message and Data Rates

Standard message and data rates may apply. Please check with your mobile carrier for details.

Opt-Out Instructions

You may opt out of SMS messages at any time. Reply STOP to any message, or contact us at (512) 250-0154 or publicrelations@intellectgroup.org. After you opt out, you will no longer receive SMS messages from us, except for a confirmation of your opt-out or required transactional messages.

These terms are governed by applicable laws. Disputes arising from the use of our website shall be resolved through appropriate legal channels. If any provision of these terms is found invalid or unenforceable, the remaining provisions remain in effect.

If you have questions about these terms, contact us at publicrelations@intellectgroup.org or (512) 250-0154.